Seven commitments Parley keeps in every conversation, every recommendation and every contract. If we break one, you have recourse.
Parley says it is an AI from its first word, on every screen, in writing and by voice. No exception, no small print.
The notice “You are talking to an AI” appears wherever Parley speaks, as Article 50 of the EU AI Act requires. Parley never presents itself as a person.
A person. RBP CORP FRANCE, the insurance broker, answers for the advice Parley gives, and its people step in whenever a situation needs a person.
Parley understands your situation, recommends the cover that fits you and puts your contract in place. It ranks offers for you, never for what they pay us. No insurer can buy its place.
The commission is not a criterion in how Parley ranks what it shows you. For a given line of insurance, we apply the same commission level with every wholesaler: none can pay us more to be shown first. This is written in the Parley Core.
See our wholesale partners. You can also request the list at contact@onparley.com.
When the contract you have is the right one, Parley says so, even when that earns us nothing.
“Keep it” is a full answer. Some wholesalers advance part of the commission at the start of a contract; if the contract ends early, we pay part of it back. We name it so you can hold us to the rule that comes first: when changing is right for you, Parley tells you.
A verdict on the contract you have: change, keep, add or cancel. Sometimes the right answer is to change nothing.
Talking to Parley costs nothing and commits you to nothing. The insurer pays us a commission, already included in your premium.
Your premium is collected by the insurer or its wholesaler, never by Parley. Every offer Parley shows you is priced with every fee included: the price you see is the price you pay. Parley charges no file fees. Any wholesaler file fees are included in the displayed price.
In loan insurance only, our fee runs from €0 to €400 depending on what you save, and you see it before you sign. If you do not switch, you pay nothing.
It goes to an insurer only to put in place the contract you choose, with your yes.
No revenue depends on selling your data or your contact details. Your conversation is stored in Ireland, in the European Union.
See your data, correct it, export it or have it deleted whenever you want, without explaining why: write to privacy@onparley.com. Parley answers within one month.
Parley’s AI does the work. RBP CORP FRANCE, the broker that operates Parley, answers for it.
Its people set the rules Parley follows, published as the Parley Core, and check how it applies them. Authorized members of the Parley team may review real conversations to check and improve its answers. Each review is logged.
A person, wherever responsibility or the law requires it. No fully automated decision with a legal or similarly significant effect on you is made without the possibility of human intervention.
Every written complaint is acknowledged and answered in writing, within the deadlines set by the French supervisor.
A person reads each complaint. Acknowledgement within 10 working days at most; a written, clear and reasoned answer within 2 months of your first written complaint.
If our answer is not enough, an independent mediator reviews your case, free of charge. Write to reclamations@onparley.com.
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