Help center

Parley is an AI insurance broker on your side. In one conversation, written or by voice, it understands your situation, recommends the right cover and puts your contract in place with our partner insurers. When keeping what you have is the better choice, it tells you. Parley is operated in France by RBP CORP FRANCE.

Yes, and it says so: in every conversation, Parley tells you that you are talking to an AI. Behind it, the people of RBP CORP FRANCE, the broker, answer for its advice and step in whenever a situation needs a person. See What AI does, what people do.

Yes. Parley is the trade name of RBP CORP FRANCE, an insurance broker registered with ORIAS under number 26012136 since October 9, 2026. You can check this at orias.fr. Parley reaches insurers’ products through wholesale brokers. See our wholesale partners. You can also request the list at contact@onparley.com.

Your loan insurance, the cover your bank asks for with a home loan. Parley compares your contract with the offers of our partner insurers, tells you whether changing is worth it, recommends the right contract and puts it in place. You can also send it your current contract: it tells you what it includes, what it leaves out, and whether it still fits your life. Next: health insurance, personal protection including for the self-employed, home, car, two-wheelers, personal accident insurance and legal protection.

Yes. Parley recommends the cover that fits your situation, among the offers available through our partner insurers, and explains why in plain words. If keeping what you have is better for you, it says so.

Yes. Parley never pushes you to change. If your current contract fits, Parley tells you to keep it. If changing gives you the same cover for less, it shows you exactly what changes, and puts the new contract in place only with your agreement. For loan insurance, French law lets you change at any time, as long as the new cover is equivalent.

You do, with the insurer. The contract is concluded between you and the insurer; RBP CORP FRANCE, as your broker, advises you and puts it in place. Before you commit, you receive the insurer’s documents, and nothing is signed without your agreement.

Talking to Parley is free, with no commitment. When Parley puts a contract in place, the insurer pays RBP CORP FRANCE a commission, included in the premium. For loan insurance, a fee applies only if Parley saves you money, on a published scale. See How we are paid.

Your data is processed under the GDPR. Your conversation is stored in Ireland and the AI runs in Germany and Belgium. Some providers are companies based outside the EU, most of them in the United States: the list and the safeguards are in the Trust center. Your data is encrypted in transit and at rest.

Authorized members of the Parley team may review real conversations to check and improve its answers; each review is logged. An insurer receives your file only when you decide to put a contract in place.

If it leads to nothing: 90 days, then its content is anonymized. Once your file goes to an insurer: 3 years from your last interaction.

Use the request form or write to privacy@onparley.com. Parley answers within one month.

Write to reclamations@onparley.com. A person reads every complaint. See Complaints.