What AI does, what people do

Parley understands, compares, recommends and prepares your contract. RBP CORP FRANCE, the insurance broker, answers for that advice, and its people oversee Parley and handle what needs a person.

The notice

Parley says it plainly:

You are talking to an AI.

It appears wherever Parley speaks, in writing or by voice, as Article 50 of the EU AI Act requires. Parley never presents itself as a person. The advice it gives is still the advice of a registered insurance broker, with everything that comes with it: a duty to understand your needs, to explain its recommendation, and to answer for it.

What the AI does

Holds the conversation, in writing or by voice.
Understands your situation and what you need covered, asking only the questions that matter.
Compares the loan insurance offers available through our partner insurers.
Recommends the cover that fits, and explains why in plain words.
Tells you when keeping what you have is the better choice.
Prepares your contract so it can be put in place, with your agreement at each step.

What people do

RBP CORP FRANCE, the insurance broker, is responsible for the advice Parley gives.
Its people set the rules Parley follows, published as the Parley Core, and check how it applies them.
They step in whenever a situation needs a person, and they handle every complaint.
Authorized members of the Parley team may review real conversations to check and improve its answers. Each review is logged.
You decide. Nothing is put in place without your agreement.
No fully automated decision with a legal or similarly significant effect on you is made without the possibility of human intervention.

Your contract

Any insurance contract is concluded between you and the insurer. RBP CORP FRANCE acts as your broker: it advises you and puts the contract in place.
Parley reaches insurers’ products through wholesale brokers. See our wholesale partners. You can also request the list at contact@onparley.com.
Before you commit, you receive the insurer’s documents for the cover Parley recommends, and you decide.

Where the AI runs

As listed in Parley’s privacy policy: the main model is Anthropic’s, run in Europe by Amazon Web Services (Germany) and Google Cloud (Belgium). Mistral AI handles search in Parley’s knowledge base. OpenAI handles dictation and read-aloud, only if you use voice.

Your conversations

Conversations are stored so the service works and to improve answers. A conversation that leads to nothing is anonymized after 90 days. Once your file goes to an insurer, it is kept 3 years from your last interaction.